Technology gives the best results when it is strategically applied. There is consensus on the improved productivity achieved with RPA solutions. However, RPA solutions are more suited for certain processes than others.
RPA use cases are processes for which RPA solutions are most suitable. Identifying the best use cases for RPA is critical for achieving maximum productivity. Deploying RPA in a situation where its use is most suitable, the enhanced productivity achieved will improve overall operational quality. Compliance, regulatory, and audit findings will dramatically decrease.
RPA solutions are best suited for processes that meet specific criteria. To select the best RPA use cases, look for manual processes with the following four attributes.
1. Repetitive processes
Repetitive processes are very compatible with RPA solutions. Why? Because these processes performed with a defined set of instructions or business rules. Train software robots with these instructions and the robots will perform them much faster than humans and with zero errors
For example, invoice processing is a very repetitive activity. The steps for processing invoices can be documented and standardized. RPA solutions carry out those instructions step for step over and over again with relative ease.
2. Manual processes
The goal of RPA implementation is to free up humans from performing manual processes. Thus, identify processes that require humans to touch a keyboard and interact with a computer user interface (UI). RPA solutions mimic human actions by interacting with the UI, just like a human. To put it very simply, look for processes that are done by humans, repetitive, and manual.
Invoice processing and sales orders fall into this category. Sales orders are tedious processes that can require duplication across different systems. An RPA solution can be deployed instead of having your sales staff fulfill sales orders. The same is true, where financial analysts manually fulfill orders.
RPA is compatible with most applications and systems. That makes RPA easy to deploy for processing manual solutions.
3. Time-consuming processes
When looking for ways to improve the efficiency of processes, the rule of thumb is to try to speed things up. By defining the best RPA use cases, it will be clear whether the process tasks can be sped up by automation. Identify processes that consume a lot of time.
Time-consuming processes include those such as payroll processing. Payroll processing is a regular activity carried out by the HR team, and it consumes a lot of time and human effort. RPA solutions developed to process payroll save the HR team a lot of resource time every month, allowing the team to focus on high-value activities.
4. Error-prone activities
Tasks that are prone to human error are very suitable for automation. These tasks are ideal because automation eliminates 100% of errors. Tasks that are carried out by humans include payroll processing, creation of sales orders, and invoice processing.
These are all processes where errors are costly to the business. Errors with these processes can wreak havoc on staff time and focus. By applying RPA technology in such processes, 100% of errors are eliminated, freeing staff to focus on value-add activities.
To identify the best RPA use cases in your business, focus on tasks that are repetitive, manual, time-consuming, and prone to errors when carried out by humans.
How can we help you with creating a failsafe framework for selecting the right processes for automation every time?
- Short- and long-term roadmap to success
- Proven ideation selection process
- Proof of Value (in place of PoC)
- Governance and operating model blueprint
- Automation analytics playbook
- Guidance on RPA tool selection
- Center of Excellence playbook
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President, Automation Strategy Consultants
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